Resident Stories

Ms. Sara’s Journey Columbia Heights Village Apartments, Washington, DC

Ms. Sara, a resident of Columbia Heights Village Apartments in Washington, DC, had been out of work due to COVID-19. She had previously been employed as a home health aide. Soon, Ms. Sara had to grapple with the lack of income and major food insecurities. However, Ms. Sara knew how to use the resident services provided at Columbia Heights Village by Operation Pathways, a subsidiary of NHPF. She was one of the first residents to avail themselves of the coaching provided by onsite Resident Services Coordinator Terri West. Terri and Ms. Sara worked together on weekly food deliveries, going back to school for ESL (to gain more fluency in English) and job searches. Ms. Sara participated in the learning program NHPF offers via free tablets provided by the organization and was coached on different ways to use the tablet to gain the most benefit. In 2021, Ms. Sara and Terri again combined forces to help continue and expand her job search by applying for several different opportunities. She finally found part-time employment with CVS as a pharmacist, where she is currently employed. Ms. Sara is happy to report that her new job is also just two blocks from her residence enabling her to save money on transportation. What a great way to start the new year.

Where Ms. Sara lives matters.

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