With Housing Stability, All Things are Possible
Fiscal Year 2023 Annual Report With Housing Stability, All Things are Possible
2023: With Housing Stability, All Things Are Possible
“Oh the places you’ll go!” — DR. SEUSS
RICHARD F. BURNS
KENNETH D. WHITE
WHEN WE LOOK BACK ON OUR 25 YEARS providing onsite resident services to over 150,000 people who have lived in our affordable housing communities, we are inspired by the fortitude residents demonstrate on their path towards financial stability. Operation Pathways (OP) is proud of the many young people who grew up in The NHP Foundation (NHPF) affordable housing communities and went on to college and impactful careers, seniors who have found “second acts” through volunteering or starting new businesses, and families whose acquisition of financial literacy skills and job training, transitioned to home ownership. One thing we never lose sight of is the all-encompassing role of Resident Services Coordinators (RSCs), in walking beside residents who are looking to reach goals and better their lives. RSCs are officially Connectors, Coaches, Program Managers, Partnership Managers, and Event Planners as well as unofficial shoulders to lean on, hands to hold, and ears to listen. Their jobs assisting residents with everything from 62 programs in which nearly 6,000 residents participated during 2023 run the gamut and enable opportunity. This past year, RSCs secured rental assistance of $146,000 and delivered 6,480 meals and groceries. RSCs also worked tirelessly to help residents gain back benefits they had lost, complete the complex application process for children with special needs to attend appropriate schools, and even develop a unique health program for young women residents that will be rolled out to all OP properties. As dedicated as our RSCs are, there are other heroes in the successful resident services work we do. Partner organizations who provide educational support, food
security, insurance information, goods and services, and financial assistance are also often the wind in our sails. This year, we worked with 320 partner agencies supporting 3,516 residents. These partners include Toys for Tots (holiday gifts), The Ligons Movement (food security), The Junior League of New Orleans (diaper bank), Ibis Health (health and wellness), Fresh Food Factory, (food security), Food for All (food security), Food Bank of South Jersey (food security), Bucks County Opportunity County (various services), Share Our Strength (health programs), YWCA Bucks County (youth
services), and Click Four Help (youth services). Our goal in 2024 is simple, more like this! OP is
working tirelessly to provide the kind of personalized programming and work with partners that residents often use as a springboard for major life changes. OP’s mission remains clear, to transform affordable housing communities through innovative programs that engage, empower, and support residents to achieve the futures they desire. Or, as Dr. Seuss also said, “So be sure when you step, Step with care and great tact. And remember that life’s A Great Balancing Act. And will you succeed? Yes! You will, indeed!” Richard F. Burns Kenneth D. White President, Executive Director & CEO, Operation Pathways Operation Pathways
2 OPERATION PATHWAYS, INC. | FISCAL YEAR 2023 ANNUAL REPORT
Resident Voices: Snapshots from 2023
Breakfast of Champions at Edwin Berry Manor Apartments
RSC Andrea Richard Launches Young Women’s Wellness Program
VICTOR BROWN
RED TENT GATHERING
ANDREA RICHARD, the RSC at both Anacostia Gardens and Benning Heights in the District of Columbia, had a brainstorm. As she got better acquainted with the pre-teen girls living in both communities, Andrea sensed a need to provide a gathering place where the young women could receive education and engage in meaningful conversation on topics like personal empowerment, body awareness, and self care. Andrea reached out to a few companies in the progressive feminine hygiene space including Aunt Flow, Saalt, and Lhamo Organic pads. All three responded with project funding and sample products and thus the Red Tent Gathering was launched. Andrea describes it as a “community where we provide education for pre-adolescent girls, teenagers, and women.” This program offers space for sharing, creativity outlets, parenting classes, expectant mom support, and rites of passage for our young women. Andrea adds, “I feel like we had a good turnout and look forward to growing this program at both of my sites.” The need to provide education, sense of agency, and bodily awareness for young women in our communities is great. This rewarding work benefits all the residents of Anacostia Gardens and Benning Heights.
SOMETIMES, something as simple as a healthy, accessible breakfast can bring immeasurable joy. Victor Brown, a resident at Edwin Berry Manor Apartments, enjoys his work staffing the front desk, checking in visitors at this senior property in Chicago, IL. So much so, that he doesn’t like to leave, even to get his meals. The RSC, Tomica, knew of Mr. Brown’s dedication to his role, and thought “Why not bring Mr. Brown his breakfast so he can stay at a job that gives him such pride?” Tomica had instituted a buffet-style continental breakfast and was happy to regularly bring Mr. Brown his favorites. Grateful for this kindness, Mr. Brown told Tomica, “Since you’ve been here you have done some great things. I really liked the continental breakfast day event. I couldn’t wait to come down to get my coffee and see the set up.” Good, nutritious food and social mealtimes are a hallmark of OP work at our properties. So, it was also great news when RSC Tomica informed Mr. Brown that the property is beginning onsite cooking classes, thanks to a grant from United Healthcare Group and Stewards of Affordable Housing for the Future (SAHF). Tomica added, “Mr. Brown was so happy that Berry Manor has access to a grant that will bring more food options to both the property and the community.” Mr. Brown also enjoys the camaraderie that sharing a meal with neighbors brings to him and is looking forward to learning some new recipes in the upcoming cooking classes.
OPERATION PATHWAYS, INC. | FISCAL YEAR 2023 ANNUAL REPORT 3
Resident Voices: Snapshots from 2023
Taking Up a New Hobby at Any Age
With the Right Assistance, Anytime is the Right Time to Make an Impact
TAM NGUYEN
ERIC DILLARD
MARK TWAIN FAMOUSLY SAID, “Age is an issue of mind over matter. If you don’t mind, it doesn’t matter.” Clearly Eric Dillard, who founded a climate change not-for-profit, New Frontier at age 75, agrees with that sentiment. Mr. Dillard, a resident of NHPF affordable property, The LaSalle at Lincoln Heights, Charlotte, NC, for the past six years, came to LaSalle RSC Brantly Grier to work on setting up this business. Together with Brantly, the two began the process of securing a tax ID, trademark, and articles of incorporation. As soon as the process is complete, Eric will also be moving into office space. Brantly was pleased to assist Mr. Dillard with getting his EIN number and getting set up his business as an LLC with the IRS. He also referred him to a tax/ business lawyer who helped Mr. Brantly file his articles of incorporation with the state of North Carolina. When interviewed about New Frontier, Mr. Dillard said he had long been interested in starting a business dedicated to educating others about climate change and how to prevent it. With his dream about to come true, Mr. Dillard and Brantly are excited to see what happens next.
OPERATION PATHWAYS takes pride in its resident- centered programs and services, dedicated to improving and uplifting the lives of all who live there. Ms. Tam Nguyen, residing at our Winter Hill Apartments in Falls Church, VA, is a notable example of why we do what we do. Tam, an 82-year-old Vietnamese woman, was nervous about joining the yoga class that RSC, Dong Bui, was starting and even rejected her neighbor’s offer to accompany her. Tam knew the language barrier would affect her experience, but after encouragement from her neighbor, Tam decided it was worth a try. After her first class, Tam loved the experience and now attends often, speaking very highly of the whole experience, “I love the class, I’m not afraid anymore, I just watch the movements of the instructor and I follow. There were times when I made a wrong move and my instructor just smiled and used sign language to correct me.” Tam now raves about how the yoga routine has her doing stretches she would not normally attempt, emphasizing its effectiveness as a great exercise for her.
4 OPERATION PATHWAYS, INC. | FISCAL YEAR 2023 ANNUAL REPORT
The Heart and Soul of Volunteering
Where you live matters.
As Angela and Winona immersed themselves in the vibrant tapestry of community life, they discovered the profound joy that comes from giving back. Angela’s infectious enthusiasm and warm personality sparked a newfound interest among fellow residents, breathing life into events and activities that brought neighbors together in camaraderie and friendship. Meanwhile, Winona’s dedication and passion for service shines brightly as she volunteers tirelessly for community initiatives, from staffing the community closet store to organizing events that celebrate the diverse talents and cultures within St. Luke’s Plaza. Her leadership within the OPAC not only brings valuable insights but also fostered a sense of unity and purpose among committee members. One memorable highlight of Winona’s experience was the collaborative effort to host a Resident Potluck dinner for the Christmas holiday, an idea championed by Winona and embraced by the entire community. With her unwavering determination and knack for rallying support, Winona ensured that the event was a resounding success, leaving hearts full and spirits lifted as residents came together to share laughter, food, and festive cheer. Reflecting on their experiences, both Angela and Winona expressed profound gratitude for the opportunity to make a meaningful impact on their communities and as they continue their journey of service, Angela and Winona know that the threads of kindness they weave into the fabric of their communities will endure and make a difference.
WINONA BUTLER (LEFT) AND ANGELA WILLIAMS
AT TWO NHPF PROPERTIES, The Mark Twain in Chicago, IL and St. Luke’s Plaza in St. Louis, MO, two women found purpose and fulfillment in the embrace of volunteerism. Angela Williams and Winona Butler, residents of these two communities respectively, embarked on a journey of service that not only enriched their own lives, but also transformed the fabric of their communities. OP is dedicated to enhancing the well-being of residents through engaging programs and events. Angela, a cheerful and dedicated member of The Mark Twain, first dipped her toes into volunteering by assisting with various activities and events organized by her RSC Carmen Correa. Her eagerness to contribute eventually led her to take on a more significant role in the development and execution of these programs. Similarly, Winona, a proud mother and longtime resident of St. Luke’s Plaza, found renewed purpose and connection through her involvement with OP. Initially drawn to the community store, Winona’s curiosity about resident programming led her to join the Operation Pathways Action Committee (OPAC), where her enthusiasm and commitment quickly became invaluable assets.
OPERATION PATHWAYS, INC. | FISCAL YEAR 2023 ANNUAL REPORT 5
Operation Pathways Impact: By the Numbers 2023
1,246 Participated in Financial Education & Financial Support Services
5,595 Participated in Operation Pathways Programs & Services
3,972 Residents Received Eviction Prevention
3,972 Residents Participated In Health & Wellness Services
1,987 Participated in Youth Education & Development Programs
RSC’s Helped Residents Secure $146,000 in Rental Assistance
3,501 Partner Organizations
6,480 Meals & Groceries Delivered
3,805 Residents Participated in Civic Community Engagement
6 OPERATION PATHWAYS, INC. | FISCAL YEAR 2023 ANNUAL REPORT
Audited Financial Statement Balance Sheet as of December 31, 2023
REVENUE RECEIVED
REVENUE
REVENUE
RECEIVED TO BE EXPENDED
ALLOWABLE TO BE EXPENDED
SOURCES
IN 2023
AND PRIOR
IN 2024
IN 2023
Service Contract Fees
$952,448
—
$952,448
REVENUE BY SOURCE
Foundations Corporations Government
261,117
183,465
77,652 2,755
2,755
— — — — — — —
—
—
Inividuals
11,537
11,537
Grant and Other Contributions
364,227
364,227
Events/Other
— —
— —
Registration Fees In-Kind Donations 2022 Carryover
Service Contract Fees 49.5% Grant & Other Contributions 18.9% In-Kind Donations 17.2% Foundations 13.6% Individuals 0.6% Corporations 0.1%
330,718 488,147
330,718 225,474
262,673
TOTAL FUNDING
$2,410,949
$446,138
$1,964,811
EXPENSES
Salaries & Benefits
$1,579,802
Office Supplies
32,299 155,160 157,088
Travel
Program Related
Advertising & Marketing
2,801
Consulting
—
Service Provider Contracts Subscriptions & Dues Training & Recruitment
90,735 29,747
17,156
Miscellaneous Licenses & Fees In-Kind Donations
38,697
6,137
330,718
TOTAL EXPENSES
$2,440,339
Net Assets January 1, 2023
$380,380
Change in Net Assets
(517,537)
Net Assets December 31, 2023
$(137,157)
Operation Pathways is audited in accordance with accounting principles generally accepted in the United States of America (GAAP). The audit for the year ended December 31, 2023 was performed by CohnReznick LLP. The audit concluded our financial statements represent fairly, in all material respects, the financial position of Operation Pathways as of December 31, 2023, and the results of operations and its cash flow for the year then ended.
OPERATION PATHWAYS, INC. | FISCAL YEAR 2023 ANNUAL REPORT 7
Our Mission Operation Pathways seeks to transform affordable housing communities through innovative programs that engage, empower, and support residents to achieve the future they desire.
Our Vision Through our work, we envision vibrant, collaborative communities where
neighbors help neighbors and families thrive.
122 EAST 42ND STREET, SUITE 4900, NEW YORK, NY 10168 1090 VERMONT AVENUE, NW, SUITE 400, WASHINGTON, DC 20005 159 N SANGAMON STREET, SUITES 200 & 300, CHICAGO, IL 60607 1501 ST. PAUL STREET, SUITE 128, BALTIMORE, MD 21202 operationpathways.org
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