2019 Symposium & Dinner Journal

expenses. Together, the Ratliffs and Tiffany created a workable household budget. Both Charles and Gennifer began to participate in community events and meet their neighbors. Previously, they would keep to themselves and were socially isolated from other residents. Mr. Ratliff started attending weekly fitness classes, and his doctor noted his decreased blood pressure levels. Charles and Gennifer are perfect examples of the capable, creative, and resourceful individuals who live in affordable housing communities. Family-centered coaching reminds

Charles and Gennifer Ratliff

us that it is not our job to empower our residents. In fact, the power already resides in them. It is our duty to walk alongside them as they work towards their own goals, and coach them along the way. Resident Services Coordinators assess the needs of residents and responds by implementing programs and services to improve their quality of life. The coordinators represent Operation Pathways in each community and provide one-on-one individualized support and guidance to help residents identify resources and overcome the challenges they face. Pathway to Academic Achievement focuses on the educational needs of residents. Operation Pathways promotes academic success and lifelong learning as a means to break the cycle of poverty. Pathway to Healthier Living promotes activities and lifestyles that lead to physical, psychological, and emotional well-being. Pathway to Financial Stability educates residents in sound financial practices to increase income, decrease expenses, and build assets. Pathway to Aging in Place engages residents in senior communities by providing programs and services that give seniors the tools they need to ensure economic security, prevent illness, improve health, understand their legal rights, and live in a safe environment.


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