THOMAS’ STORY: SEEING IS BELIEVING
Thomas explained to his resident services coordinator that he had severe cataracts and, due to various medical and insurance obstacles, had struggled to set up a surgery to get them removed. He became frustrated and overwhelmed, temporarily giving up on finding a provider who would offer the surgery. Over the next couple months, his resident services coordinator guided and motivated Thomas to persist despite insurance setbacks and delayed appointments. Thomas’ eyesight worsened progressively to the point where he was unable to make phone calls by himself, take public transportation, or clean his room. The resident services coordinator provided Thomas with a referral to free transportation service as well as free laundry and room cleaning services through his health insurance. Thomas is finally on track to undergo his eye surgery. The resident services coordinator will continue to be an important part of his life and daily well-being after the surgery. For example, she observed and eventually discussed with Thomas his struggle with depression, which was worsened by his cataracts. Although at first resistant, he now recognizes he needs help and is open and eager to receive counseling.
Where you live matters.
RES I DENT VO I CES
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