Operation Pathways: Impact Report 2021

As part of Operation Pathways’ Covid-19 response, residents of Forest Park and Winter Hill received Covid-19 vaccinations

Covid-19 Response In 2021, Operation Pathways service coordinators remained on the frontline of Covid-19 response in our communities. They navigated changes in state and local government restrictions and implemented a variety of unique and creative programming to provide uninterrupted service to residents most at risk. A highlight of their work this year was the coordination of 38 on-site vaccination clinics, providing vaccines to 900 residents and community members. RSCs across our portfolio provided education, support, and assistance to residents in scheduling appointments, arranging transportation, and ensuring that individuals had the most up-to-date information about the Covid-19 vaccine. Housing Stability During the Covid-19 pandemic, our nation experienced a dramatic increase in housing instability. A rise in unemployment, a shift to remote learning for youth, and increased pandemic expenditures for families left many struggling to pay rent. This year, our RSCs rallied around our community members, and worked in partnership with government, for profit and not-for- profit organizations to secure over $950,000 in rental relief to keep residents in their homes. Digital Access The Covid-19 pandemic exacerbated challenges for families without access to broadband internet. With transitions to remote work and learning, access became a critical lifeline. In 2021, our service coordinators secured free internet for 200 households, assisted 307 residents in paying internet bills, and assisted 121 households in setting up internet within their homes.

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