The NHPF 2021 Symposium Journal

Operation Pathways: Coaching as Catalyst Rethinking and Reshaping Resident Services in a Time of Social & Racial Change

The success that residents in affordable housing achieve is all the more pronounced now in a time when our country is increasing its awareness and acknowledgment of historical social and racial disparities.

Recent incidents have made us examine the impact of years of systemic racial oppression and it has worn heavy on our hearts. Like many in our country, we asked how and why we have allowed inequity in important systems like education, criminal justice, employment, healthcare, and housing become as integral to our American experience as baseball and apple pie. These current conditions require a concerted effort to address inequities in affordable housing communities and this effort is rooted in a successful coaching relationship. Operation Pathways has implemented Family-Centered Coaching developed by The Prosperity Agenda with support of the W.K. Kellogg Foundation which works to meet the interconnected needs and desires of a participant’s life all the while working to dismantle educational disparities, underemployment, healthcare, financial literacy, food access, and neighborhood safety. The best coaching approaches provide a set of strategies, tools, and resources that help human service organizations reinvent how they engage with families experiencing poverty. We create and sustain robust holistic services and programs that are only fully realized by partnering with families to address their needs and make progress on their goals. This kind of inclusive approach increases the likelihood of long-term success and transformational outcomes, particularly in the lives of people for whom historical racial inequity has played a role. Operation Pathways’ training encourages the move from sustaining people to transforming people. These practices enable participants and residents to better believe in themselves, gain strength from support and achieve goals. Tonight we are pleased to show you some excellent examples of young adults using skills gained through coaching relationships to work and achieve their goals. Thank you all for helping to make these success stories happen.

12 • THE NHP FOUNDATION 2021 SYMPOSIUM

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