EMBRACING NEW OPPORTUNITIES
JUST LIKE MS. HUNTER, whose personal journey is highlighted to the right, Operation Pathways embraced new opportunities in 2015. In order to keep up with the demand for service-enriched affordable housing and ensure our programs and services remain among the best in the industry, Operation Pathways pursued a strategic agenda to build our organizational infrastructure and capacity. In January, we began implementing a plan to create a new organizational structure that would allow us to grow with the industry. This plan included: • Creating a separate entity from NHPF and becoming an affiliate of the organization; • Forming a management team to guide the organization: the team consists of an executive director, a deputy director, a programs director, a resource development manager, and a data and outcomes manager; • Developing a new resident services guidebook with policies and procedures; • Re-investing in database development and management; • Re-focusing our resource development efforts to local initiatives; and • Building our new brand and creating a web presence Operation Pathways remains closely affiliated with NHPF, and NHPF remains committed to bringing programs and services to the residents of its properties. Our leadership team has increased Operation Pathways’ capacity to support our site-based staff, ensuring positive outcomes and resident satisfaction. We look forward to the future, confident in our ability to expand our position in the ever-growing industry of service-enriched affordable housing. Without the support of our stakeholders, Operation Pathways would not have had the resources to enhance our capacity this year. As always, we are grateful for the many service providers, foundations, businesses and corporations, government agencies, and individuals we consider our valued stakeholders. My thanks to all of them for helping us meet new opportunities in 2015 and beyond.
MEET MS. HUNTER
Ms. Hunter grabbed her phone to call the resident services coordinator in her building. She was so relieved that Kim was there to answer. Ms. Hunter described the pain and tightness she felt in her chest, fearing she was having a heart attack. “Ms. Hunter. I’m going to hang up the phone right now and call 9-1-1 for you, and then I’ll be right up. Are you able to unlock your door?” Kim did just as she promised Ms. Hunter she would, and then stayed with her until the paramedics arrived. Ms. Hunter had lived in the building for several years but seldom participated in any of the Operation Pathways programs and services. Now, she was about to spend the next several days in a hospital, followed by many months in rehab. Her sedentary lifestyle and unhealthy diet had indeed led her to coronary heart disease. Fortunately, Ms. Hunter was ready to turn this health challenge into a wellness opportunity, and Operation Pathways was there to help. Ms. Hunter has become a regular participant in the Pathway to Healthier Living programs and services. With Kim’s encouragement, Ms. Hunter is taking full advantage of the brand new fitness center’s exercise classes, nutrition workshops, and health screenings. The yoga and cooking classes are her favorites. She is proud to be making healthier choices for her family too. Grocery shopping now includes reading food labels for nutritional information and buying fresh fruits and vegetables.
Kenneth D. White Executive Director
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OPERAT I ON PATHWAYS F I SCAL YEAR 20 1 5 ANNUAL REPORT
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