OP Annual Report 2020: Exceeding Expectations

2020: The Year of Pivoting, Partnering & Providing



Amidst all the hardship, sickness, racial conflicts, and stress of 2020, Operation Pathways was at the front line responding to needs in our communities and pressing forward with our goals. In many ways, we were poised and ready to take on these challenges and we did it with confidence, compassion and steadfastness. In fact, I’d like to take this opportunity to praise our incredible staff of service coordinators who we believe were impeccably prepared, well-trained and eager to provide and coordinate services to quarantined citizens during a pandemic. Our team quickly pivoted from planned programs and services to meet new needs of the residents of our communities caused by COVID-19. We immediately put plans in place to increase wellness checks to our most vulnerable residents, provide food and prepare meal deliveries. Additionally, we secured and distributed personal protective equipment and cleaning supplies, offered support to families home-schooling children, kept seniors engaged and connected to loved ones and service providers, provided technology resources and no-cost or low-cost options for broadband internet services. Our staff tirelessly assisted residents in navigating systems to receive new and changing benefits in unemployment, stimulus checks, and other government entitlements, educated residents on CDC guidelines to stay safe and healthy, and provided support for connecting residents to doctors through telehealth. While all of this was happening, we were maintaining and building new national and local partnerships to expand our offerings. Our partnership with Centene/ Social Health Bridge in New Orleans, LA not only remained strong during

2 Operation Pathways, Inc. | Fiscal Year 2020 Annual Report

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