Operation Pathways: Transforming Affordable Housing Communities
Operation Pathways is the resident services subsidiary of The NHP Foundation (NHPF). NHPF preserves, builds, and owns service- enriched affordable housing. For over 25 years, Operation Pathways has provided customized on-site programs and services to residents living in NHPF’s affordable housing communities. Operation Pathways’ mission is to transform affordable housing communities through innovative programs that engage, empower, and support residents to achieve the futures they desire. Programming is categorized into four focus areas, Academic Achievement, Financial Stability, Healthier Living, and Aging in Place. Each “Pathway” offers residents the opportunity to build skills and overcome common obstacles that families of low-income encounter. Today, Operation Pathways serves over 5,000 residents annually across 31 properties in 12 states and the District of Columbia. Operation Pathways is CORES certified (Certified Organization Resident Engagement & Services) and
works one-on-one with residents to overcome underlying issues and work towards achieving their goals through a resident-centered process called Family-Centered Coaching. Through this model, RSCs walk beside, guide, support, and motivate residents as they set and achieve goals for themselves and their families. Operation Pathways is resident centered. Residents are included in the design, implementation, and evaluation of services. Each site has an active Operation Pathways Resident Advisory Council who partners with the Resident Services Coordinator to develop opportunities for their community. Operation Pathways is grateful and honored to be the beneficiary of the monies raised from this annual symposium. The generosity of all sponsors, ticket holders, and contributors allows Operation Pathways to continue providing residents with these supports and services that help create housing communities that are collaborative and vibrant, where neighbors help neighbors and families thrive.
22 • THE NHP FOUNDATION 2023 SYMPOSIUM
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